Returns & Refunds

At https://monlox.com/, we want you to be completely satisfied with your purchase. If for any reason you're not happy, we offer a simple and hassle-free return process.

Return Policy Details:

• Return Period: You can return items within 60 days of receiving your order.
• Item Condition: To be eligible for a return, your item must be in its original packaging. You’ll also need the receipt or proof of purchase.
• Free Returns: We cover the return shipping costs, so you can return items at no extra charge.

How to Return an Item:

1. Contact Customer Service: Email us at info@monlox.com to initiate your return. Please include your order number and reason for return.
2. Receive Return Instructions: Our team will provide you with a return authorization and detailed instructions on how to return your item.
3. Package Your Return: Carefully pack the item or items in the original packaging, including all accessories, tags, and documentation.
4. Shipping Label: We will send you a prepaid return label. Print it and attach it securely to the package.
5. Send the Package: Drop off the package at the nearest shipping point specified in the return instructions.

Refund Process:

• Inspection: Once we receive your return, we will inspect the item or items to ensure they meet the return policy requirements.
• Refund: After approval, we will process your refund. It may take up to 10 business days for the amount to appear in your original payment method, depending on your bank or payment provider.

Exchanges:

Feel free to contact us by email or phone to discuss any issues with your product. We will do our best to find a suitable solution together.

Non-Returnable Items:

Some items may not be eligible for return due to hygiene or safety reasons. These items will be clearly marked as “non-returnable” in the product description.