Privacy Policy
Last updated: July 22, 2026
Monlox operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Monlox is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, complete another transaction using the Services, or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your information may be collected, used, and disclosed.
Personal Information We Collect or Process
When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or has been de-identified so that it cannot reasonably identify or be linked to you.
Depending on how you interact with the Services, where you live, and what is permitted or required by applicable law, we may collect contact details such as your name, billing address, shipping address, phone number, and email address.
We may also collect financial and payment information, including payment card details, payment method, transaction details, payment confirmation, and other information required to complete a purchase.
Account information may include your username, password, security questions, preferences, and settings. Transaction information may include products you view, add to your cart, save to a wishlist, purchase, return, exchange, or cancel, as well as your previous transactions.
We may collect information included in communications with us, such as customer support enquiries. We may also collect information about your device, browser, network connection, IP address, unique identifiers, and how and when you interact with or navigate the Services.
Personal Information Sources
We may collect personal information directly from you when you create an account, visit or use the Services, make a purchase, communicate with us, or otherwise provide information to us.
We may collect information automatically through the Services, including from your device when you visit the website or use our products and services. This may include information collected through cookies and similar technologies.
We may also receive personal information from service providers that support our technology, payments, fulfilment, shipping, analytics, customer support, and other business operations, as well as from partners and other third parties.
How We Use Your Personal Information
Providing and Improving the Services
We use personal information to provide the Services, perform our contract with you, process payments, fulfil orders, remember your preferences, send account or order notifications, and manage your account.
We may also use personal information to arrange shipping, process purchases, returns, exchanges, and other transactions, enable reviews, and improve or personalise your shopping experience.
Marketing and Advertising
We may use personal information for marketing and promotional purposes, such as sending communications by email, text message, or postal mail, where permitted.
We may also use information about your activity to display advertisements for products or services on our website or other websites, including based on products you viewed, purchased, or added to your cart.
Security and Fraud Prevention
We use personal information to authenticate accounts, provide a secure payment and shopping experience, detect and investigate possible fraudulent, illegal, unsafe, or malicious activity, and protect our Services and customers.
If you create an account, you are responsible for keeping your login credentials secure. You should not share your username, password, or other account access information with anyone else.
Communicating with You
We use personal information to respond to enquiries, provide customer support, deliver effective services, and maintain our business relationship with you.
Legal Reasons
We may use personal information to comply with applicable laws, respond to valid legal processes or requests from law enforcement or government agencies, participate in legal proceedings, and enforce our terms, policies, and agreements.
How We Disclose Personal Information
We may disclose personal information to Shopify, vendors, and service providers that perform services on our behalf, including payment processing, IT management, analytics, customer support, cloud storage, fulfilment, and shipping.
We may disclose information to business and marketing partners that help provide advertising or promotional services. These third parties may use information in accordance with their own privacy policies.
We may also disclose information when you direct us to do so, request a service that requires disclosure, or consent to disclosure, such as when information must be provided to a shipping provider.
Personal information may be disclosed to affiliates or other entities within our corporate group. It may also be disclosed in connection with a merger, reorganisation, sale, bankruptcy, or other business transaction.
We may disclose information where required to comply with legal obligations, respond to subpoenas, warrants, or similar requests, enforce our terms and policies, or protect our rights, the Services, our customers, or others.
Relationship with Shopify
The Services are hosted by Shopify. Shopify collects and processes personal information about your access to and use of the Services in order to provide, maintain, and improve the Services.
Information submitted through the Services may be transmitted to and shared with Shopify and other service providers, including providers located in countries other than your country of residence.
We may use Shopify features that incorporate information obtained from your interactions with our store, Shopify, and other merchants. In some circumstances, Shopify may be responsible for processing certain personal information and responding to requests relating to that information.
More information about Shopify’s privacy practices is available at https://privacy.shopify.com/en.
Third-Party Websites and Links
The Services may contain references or links to websites and online platforms operated by third parties. If you visit a third-party website, you should review its privacy policy, security practices, and terms and conditions.
We are not responsible for the privacy, security, accuracy, completeness, or reliability of third-party websites or information found on those websites.
Information shared on public or semi-public platforms, including social networking platforms, may be visible to other users and may be used by those users or third parties.
The presence of a third-party website reference does not by itself mean that we endorse that website, its owner, or its content.
Children’s Data
The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction.
If you are a parent or legal guardian and believe that a child has provided personal information to us, you may contact us using the details below to request deletion of that information.
As of the effective date of this Privacy Policy, we do not have actual knowledge that we sell or share personal information belonging to individuals under 16 years of age, as those terms may be defined by applicable law.
Security and Retention of Your Information
No security measure is completely perfect or impenetrable, and we cannot guarantee absolute security. Information sent to us may not be secure while in transit.
We recommend that you do not use unsecured communication channels to send sensitive or confidential information.
The length of time we retain personal information depends on factors such as whether the information is required to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce contracts and policies.
Your Rights and Choices
Depending on where you live, you may have the right to request access to personal information we hold about you, request deletion of your personal information, or request correction of inaccurate information.
You may also have the right to receive a copy of your personal information and, in certain circumstances, request that it be transferred to another organisation.
Depending on applicable law, you may have the right to opt out of the sale or sharing of personal information or the processing of personal information for targeted advertising.
Where required by applicable law, a recognised Global Privacy Control preference signal may be treated as an opt-out request for the browser and device being used. Information about Global Privacy Control is available at https://globalprivacycontrol.org/.
Other than Global Privacy Control, we may not recognise other “Do Not Track” signals sent by your browser or device.
Managing Communication Preferences
We may send promotional emails, and you may opt out at any time by using the unsubscribe option included in those emails.
Even after opting out of promotional messages, we may continue to send non-promotional communications relating to your account, purchases, orders, customer service enquiries, or other transactions.
Additional Rights for UK and EEA Residents
If you reside in the United Kingdom or European Economic Area, you may, subject to applicable exceptions and limitations, have the right to object to certain processing or request that processing be restricted.
Where we rely on your consent to process personal information, you may withdraw that consent. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
You may exercise applicable privacy rights by contacting us using the details below. More information about personal information processed by Shopify is available at https://privacy.shopify.com/en.
We will not discriminate against you for exercising your privacy rights. We may need to verify your identity before processing a request, where permitted or required by law.
Where permitted, you may designate an authorised representative to submit a request on your behalf. We may require proof that the representative has authority to act for you and may also ask you to verify your identity directly with us.
We will respond to privacy requests within the time required by applicable law.
Complaints
If you have a complaint about how we process your personal information, please contact us using the details provided below.
Depending on where you live, you may have the right to appeal our decision or submit a complaint to your local privacy or data protection authority. Residents of the European Economic Area may contact the relevant supervisory authority in their country.
International Transfers
We may transfer, store, and process personal information outside the country in which you live.
Where personal information is transferred outside the European Economic Area or the United Kingdom, we may rely on recognised safeguards such as the European Commission’s Standard Contractual Clauses or equivalent protections issued by the relevant UK authority.
These transfer mechanisms may not be required where the destination country has been recognised as providing an adequate level of data protection.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons.
When this Privacy Policy is updated, we will publish the revised version on this website, update the “Last updated” date, and provide any notice required by applicable law.
Contact
If you have questions about our privacy practices or this Privacy Policy, or would like to exercise an applicable privacy right, please contact us by phone at +1 315-202-9941, by email at info@monlox.com, or by mail at 30 N Gould St, Ste N, Sheridan, WY 82801, United States.
For the purpose of applicable data protection laws, Monlox is the data controller responsible for your personal information.
